FREQUENTLY ASKED QUESTIONS
+ How are shipping costs calculated?
Shipping for all retail orders are FREE. In order to keep shipping free for customers, items will be shipped in flat rate envelope. Unfortunately, USPS does not scan flat rate envelopes and tracking info may be limited.
+ What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
+ How long will it take to ship my order?
Retail orders are shipped within 1 business day. Once your order ships, it may take around 4 - 10 days for your order to arrive, depending on your residential address. (Potential delays due to COVID-19, however almost 90% of customers receive their items within 5 days.
+ What about shipping costs and returns?
We offer FREE shipping in the USA. Returns are accepted within 14 days after your order. Return costs are not covered.
+ I checked my tracking code, no information is showing?
We know you are excited to get your order, but don't worry! In order to keep shipping costs free for all customers, items will be mailed in a flat envelope first class mail. USPS does not typically scan flat rate envelopes and, therefore, tracking information may be limited.
+ How will my order be shipped to me?
All of our items are shipped with in a Kraft envelope. An extra Kraft envelope is inside protected by a plastic sleeve along with your items.
+ What is your return policy?
We offer a 14 day money back guarantee on eligible items. If you are not 100% satisfied with your purchase simply contact us within 14 days of ordering your item and we will gladly walk you through returning your order to us for a refund.
+ There is a problem with my order. What do I do?
Please contact us or and we will work to correct the problem as soon as possible. Response times varies between 24 -48 hours.